AI-Native Customer Engagement for Credit, Collections and Beyond
Improve collections performance, increase operational capacity and automate customer interactions across voice, digital and self-service channels – at scale.
Speak to a member of the team to find out more about Aryza Engage
Autonomous customer engagement for regulated industries
Aryza Engage is an AI-native autonomous customer engagement platform built for credit, collections and high-volume customer environments. It enables organisations to automate customer interactions across voice, WhatsApp, SMS, web chat and self-service – helping them improve collections performance, increase operational capacity and deliver compliant, personalised customer journeys at scale.
By combining AI-native voice automation, AI-driven digital engagement and self-service capabilities within a single platform, Aryza Engage transforms how organisations engage customers in financial difficulty – driving better collections outcomes without adding headcount.
The platform also includes a digital annual review module for seamless Income & Expenditure (I&E) reviews. This bolt-on solution integrates with existing case management systems to streamline document collection, reduce operational effort and improve the customer experience – in line with SFS Guidelines and Consumer Duty requirements.
Aryza Engage is built to help organisations automate interactions, engage more customers and move them to positive outcomes – across every channel they use.
Improve Collections Performance
Clients see 7–12% uplift in collections performance, 76% more payment wins and significantly higher right-party contact rates through AI-driven engagement across voice and digital. Engagement is the mechanism – improved collections is the result.
Voice and Digital, in One Platform
Engage customers through AI-driven voice calls, WhatsApp, SMS, web chat, email or secure portal – all managed from a single platform. Deploy the right channel at the right moment, without managing separate tools.
Agentic AI That Completes Journeys, Not Just Conversations
Aryza Engage doesn’t just answer questions – it autonomously executes complete customer journeys, from initial outreach through to payment arrangement, affordability review and document collection.
Built for Credit and Collections
Our Custom Credit and Collections Language Model is trained on real industry conversations. It understands regulated language, customer sentiment and the nuances of credit and debt-related interactions – out of the box, with no technical setup required.
Increase Operational Capacity Without Growing Your Team
Automate repetitive customer interactions across voice and digital, freeing agents to focus on complex and vulnerable cases. Clients achieve up to 75% lower operational costs and handle 380–420 conversations per AI agent per day, versus 50–70 for voice-only teams.
100% Interaction Oversight and Compliance
AI Quality Assurance and Speech Analytics provide full coverage of every customer interaction – not just sampled calls. All conversations are logged, auditable and aligned to SFS Guidelines, Consumer Duty and ISO 27001-certified data practices.
Self-Service That Resolves, Not Just Redirects
Customers can complete affordability reviews, set up payment plans, upload documents and sign electronically – entirely through self-service. Over 85% of conversations are completed by AI without human intervention.
Real-Time Agent Assist
Where human intervention is needed, agents receive live response suggestions, summarised conversation histories and vulnerability alerts – reducing handling time and improving the quality of every interaction.
Configurable, Scalable, Compliant
Fully configurable workflows, messaging templates and business rules – aligned to your engagement strategy and regulatory requirements. Deploy once, adapt continuously.
Watch the Aryza Engage overview video
Real Results with Aryza Engage
7–12%
uplift in collections performance
Up to 76%
increase in payment wins
Up to 90%
reduction in agent handling times
Over 70%
increase in customer engagement
Affinity Water are utilising the Aryza platform in many of our customer teams to keep our customers informed. We work in a reactive environment and having a user-friendly system to text customers when we have a service failure gives us the opportunity to inform customers in as little time as possible, whether it’s 10 0r 10,000, we can do this in minutes!
In today’s challenging environment Aryza’s conversational messaging platform continues to allow us to engage with more customers than ever, we are more efficient than we have ever been and can now spend valuable time giving the extra support to those customers who really need it.
Aryza Engage’s conversational messaging now plays a primary role in our customer contact strategy, deploying before dialler campaigns and field visits and it really works!
This product launch is an important step towards becoming digital and finding solutions that fit the modern customer. With WhatsApp being the most popular messaging in Italy, I’m convinced that our customers will appreciate that they can now communicate with us through their favourite platform.
FAQ
Yes – Aryza Engage combines AI-native voice automation with digital engagement (WhatsApp, SMS, web chat, email) and self-service in a single platform. Voice AI can handle outbound and inbound customer conversations autonomously, or escalate seamlessly to a live agent when needed. Both channels share the same collections-specific language model, compliance framework and reporting.
Yes – the platform includes a fully integrated digital IE journey and e-signature capabilities. Customers can complete annual reviews anytime via web portal, including document uploads and electronic signing. Workflows are fully configurable and include automated triggers to keep customers on track. The tool integrates easily into your existing case management system.
Aryza Engage provides agents with real-time response suggestions, summarised conversation histories and alerts for key events – including vulnerability flags. This reduces mental load, increases accuracy and allows agents to focus on meaningful interactions. AI agents handle 380–420 conversations per day, versus 50–70 for telephone-only agents.
The platform uses a credit-specific language model and pre-approved response frameworks to ensure all interactions meet ethical and legal standards. Aryza Engage is ISO 27001 certified, GDPR compliant and hosted on AWS following best practice for data security. SOC 2 certification for Engage is currently in progress; Aryza is already SOC 2 certified. AI Quality Assurance provides 100% interaction coverage – not sampling – so no conversation falls outside your compliance framework.
Aryza’s AI is pre-trained using our Custom Collections Language Model, built specifically for credit, collections, and payments conversations. It is out-of-the-box ready to use from day one, with no need for technical setup or training on your side. And as you use it, the AI learns from your conversations — so it continually improves based on your own customer data and outcomes, becoming even more effective over time.
Aryza Engage uses a Custom Collections Language Model — not a general-purpose AI like ChatGPT. It’s trained specifically for credit and collections conversations, so it only responds with pre-approved messages, never generating content freely.
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