Advice for consumers

We are not able to provide debt advice so we have listed a selection of free advice organisations below.

National Debtline

Provides free advice and resources to help people deal with their debts. Advice is available over the phone, online and via webchat.

Call: 0808 808 4000
Opening Times: Mon – Fri 9am to 8pm, Sat 9.30am to 1pm

Lines are open Monday to Thursday, 9am to 5pm and Friday, 9am-4:30pm.

StepChange Debt Charity


A full debt help service that is available across the UK.

Call: 0800 138 1111
Opening Times: Mon – Fri 8am to 8pm, Sat 8am to 4pm

Lines are open Monday to Thursday, 9am to 5pm and Friday, 9am-4:30pm.

Debt Advice Foundation



A debt advice and education charity offering one-to-one advice.

Call: 0800 043 4050
Opening Times: Mon – Fri 8am to 6pm

Lines are open Monday to Thursday, 9am to 5pm and Friday, 9am-4:30pm.

Advice NI



A confidential and independent scheme in Northern Ireland. A Government- funded service which offers face-to-face advice in 29 locations.

Webchat service:
Call: 0800 915 4604
Email: [email protected]
Opening Times: Monday to Friday 9am to 5pm

Lines are open Monday to Thursday, 9am to 5pm and Friday, 9am-4:30pm.

Helpful signposts and information for consumers in vulnerable situations

It is important that as a consumer in a vulnerable situation, you receive helpful and impartial advice relevant to your personal circumstances.

The organisations listed below cover issues that consumers are commonly exposed to, offering help and assistance from skilled people covering a wide range of situations.

Citizens Advice

Provide free, confidential and impartial advice. Their goal is to help everyone find a way forward, whatever problem they face. You may have money, benefit, housing or employment problems. You may be facing a crisis, or just considering your options.


Adviceline (England): 0800 144 8848 Adviceline (Wales): 0800 702 2020

Carers UK

Provides basic information about being a carer, as well as working to raise awareness and provide basic help for carers. Members get a magazine about caring.

Call: 0808 808 7777

Bereavement Advice Centre

Supports bereaved people on a range of practical issues via a single freephone number. It offers advice on all aspects of bereavement from registering a death and finding a funeral director through to probate, tax and benefit queries.

Call: 0800 634 9494

Turning Point

Turning Point is a large national charity helping people who need support with their drug and alcohol use, mental health, offending behaviour, unemployment issues and people with learning disabilities.



People contact Samaritans with all sorts of concerns. You could be going through something new or have been struggling to cope for some time. Either way, Samaritans are here if you feel you need extra support.

Call: 116 123

Age UK


Provides information and advice to older people and their carers, including over 40 in depth, full text factsheets and a similar number of reading lists from abuse to transport, and an extensive list of links to related web sites.

Call: 0800 678 1602


Provides information and advocacy services for people with mental health problems. Frequently asked questions on both mental health and legal matters are available.

Call: 0300 123 3393
Email: [email protected]

Macmillan Cancer Support

If you or someone you know has been diagnosed with cancer, you’re not alone. Get information, advice and support, and hear from other people who understand what you may be going through.

Call: 0808 808 0000

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