The Fantastic Four of
Digital Debt Collection

Customer expectations are rising faster than ever; missed messages lead to missed customer engagement opportunities, and clear, well-timed interactions can move customers from uncertainty to action.

At the same time, many collections teams are facing two familiar villains: the rising cost of collections and the falling revenue that comes from low or inefficient customer engagement.

It doesn’t have to be like that.

Four ‘digital channel heroes’ are proving themselves to be effective tools for connecting with customers, supporting conversations, and improving engagement and collection outcomes:

• SMS: the reliable Speedster, always on and always delivered
• WhatsApp: the trusted Connector, rich, personal and collaborative
• Webchat: the instant Shapeshifter, ready when customers are
• Live Agents: the wise Strategists, bringing the human touch when it matters most

Individually, each channel solves a different part of the engagement challenge, but together… they are unstoppable, adding value at every turn. You just need to know how to get the best out of each one and when to use them.

In this 45-minute session, we will step out of the comic book and into the real world, showing exactly how collections teams are blending these channels and using them to best effect to increase engagement, reduce collection costs, optimise agent efficiency, and create really smooth customer experiences.

We will cover:

• The common challenges collections teams are facing and why these digital channels are essential
• The strengths of SMS, WhatsApp, Webchat and Live Agents, and the specific engagement problems each one helps to solve
• How these channels deliver better results when used together in a blended digital strategy
• Real-life stories demonstrating what’s possible in digital debt collection
• Practical ideas for improving customer engagement across your digital channels

Takeaways

If you’re looking for practical ways to get more out of your digital channels and improve how customers respond, this webinar will offer straightforward guidance, useful examples, and plenty of ideas to take away.

To save your seat, simply complete the registration form and select your preferred date.

We hope to see you there.