Debt Collection Software for Customer Engagement
AI and automation designed for customer engagement designed for credit and debt collection
Designed for Customer Engagement our
Debt Collection Software
empowers collections teams to improve engagement while reducing operational effort
Aryza Engage combines Conversational AI with our collections-specific expertise
to ensure every customer conversation is moving towards a positive outcome.
Use AI and Automation to Make Financial Conversations Easy
Greater Efficiency with AI
Manage collections campaigns with 80% fewer resources and have agents focus on higher-value conversations
Better Engagement = Better Outcomes
Embrace digital engagement and self-service to create customer journeys that deliver for customers and the business
Blends AI Agents and Live Agents
AI Agents work alongside your team, managing conversations or handing them off when needed.
Improved Collection Rates
Remove friction and make it easier for customers to manage their debt and the business to collect
AI that Speaks the Language of Credit and Collections
Why Aryza built a collections custom language model (CCLM)
Aryza Engage leads the way in conversational AI with its specialised CCLM created for the nuanced field of credit and collections. With this CLM, Webio manages the delicate balance between customer service and debt recovery, ensuring a respectful, effective and compliant interaction with customers.
The AI technology built by Aryza is founded on Entity Extraction (pieces of data, e.g dates and postcodes), Intent Recognition (understanding what customers are saying or want to do) and Propensity Guidance (knowing the most likely outcome and routing accordingly). These are used together to conduct a meaningful conversation with customers and to resolve their queries quickly and effectively.
Let AI and Automation Do the Heavy Lifting
Have fewer agents but more customer conversations as Aryza’s AI agents consistently automate over 85% of customer conversations via multiple digital channels while leaving live agents to focus on more complicated conversations.
Smart tools and scheduling reduce the amount of time and resources need to manage campaigns.
Agents love it, customers love it, the business loves it.
Empower Customers with
Self-Service and AI-Guided Transactions
Self-Service Studio is a portal where customers can manage their debt themselves with the guidance of conversational AI. Customers can check their accounts, make payments, set up payment plans and provide promises-to-pay.
Allow customers to fill in forms from within the digital conversation. Forms such as Income & Expenditure forms can quickly be taken care of and the data used immediately to handle the query.
Better Customer Engagement and Collections Metrics
Businesses using Conversational AI for debt collection and customer engagement typically see improvements across key performance areas including,
- 86% Accuracy in identifying vulnerability
- 9% After hours conversation completion
- 70%-89% Customer engagement via Aryza AI agents
- 90% Reduction in agent handling times
- 85% Reduction in call-waiting times
- 52% Uplift in payment arrangements
Detect vulnerability early to best help customers
Digital engagement facilitates warmer relationships with customers
Aryza Engage’s intent recognition identifies signs of customer vulnerability and then guides the customer down a hyper- personalised route to help them resolve their issue.
Furthermore, conversational AI for customer engagement eliminates the pressure on customers to talk with agents live on the phone, giving them more control, which results in quicker and more considered responses.
Aryza Engage’s conversational messaging now plays a primary role in our customer contact strategy, deploying before dialler campaigns and field visits and it really works!
In today’s challenging environment Aryza’s conversational messaging platform continues to allow us to engage with more customers than ever, we are more efficient than we have ever been and can now spend valuable time giving the extra support to those customers who really need it.
This product launch is an important step towards becoming digital and finding solutions that fit the modern customer. With WhatsApp being the most popular messaging in Italy, I’m convinced that our customers will appreciate that they can now communicate with us through their favourite platform.
Explore a Debt Collection Software for Customer Engagement
Learn More about Conversational AI Messaging
Designed for Debt Collection
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