The Shift from Dialler and Phone to AI Digital Engagement and Self Service is Generating Better Collections Outcomes

Phone calls and diallers have long been the backbone of debt collection strategies. But with AI digital engagement and self-service now widely adopted, many collections teams are rethinking how they connect with customers.

So, the question many collection teams are now asking is: Is it time to rely less on the dialler and inbound/outbound phone calls and more on channels that deliver better results?

In this practical 45-minute webinar, we are going to look at the real numbers and key metrics behind traditional phone campaigns and AI digital engagement to see how one shapes up against the other and give you a complete understanding of why digital engagement is out-performing phone calls.

We’ll also show you how collections teams have reduced their reliance on the phone by introducing conversational digital engagement, automation, and self-service option while still keeping the right balance with live agents.

If you’re looking to improve engagement and collections performance, reduce pressure on phone channels, or better understand how digital strategies are performing in real collections environments, this session will give you the numbers and insights you need.

What we will cover

• AI digital engagement and where would it works best
• Break-down and analyse dialler/phone vs digital messaging stats
• What digital engagement automation and self-service looks like and what’s possible
• Where agents get involved in digital conversations and how this differs from the dialler/phone
• Real life results that companies have achieved using digital messaging

 We will break down and analyse all the key numbers to ensure clarity around what’s possible, resource requirements and where automation could take it.