Conversational AI for
Smarter Customer Engagement
Engage smarter, faster, and more efficiently with an AI-customer engagement platform built for credit, collections
Designed for Debt Collection and Customer Engagement our
Conversational AI Platform
empowers collections teams to improve engagement while reducing operational effort
Aryza Engage combines Conversational AI with our collections-specific expertise
to ensure every customer conversation is moving towards a positive outcome.
Why Choose Aryza Engage’s Conversational AI
Designed for Real Conversations
Conversational AI that understands natural language, intent and context, allowing conversations to flow naturally and efficiently, guiding customers towards the right outcome.
Improve Engagement and Response Rates
Using digital messaging channels that customers use daily, our conversational AI removes friction and increases engagement compared to traditional channels on their own
Blends AI Agents and Live Agents
AI Agents work alongside your team, managing conversations or handing them off when needed.
Conversations That Feel Real, Not Automated
Aryza’s Conversational AI uses natural language processing and custom collections language models to understand customer intent, extract key information, and manage conversations dynamically.
Rather than relying on rigid decision trees, Aryza Engage adapts to each customer response, enabling meaningful back-and-forth conversations that mirror how people naturally communicate.
That’s why it works so well in conversations that are difficult for customers.
How Conversational AI Connects with Customers
Conversational AI uses AI agents and auto-agents to have two-way interactions with customers using human-like language. They use large or custom language models and natural language processing to understand the intent of what someone is saying – beyond mere keywords and logic rules – and then they respond accordingly.
AI agents can also pick out entities (like dates), INTENTS (e.g. vulnerabilities, payment) and PROPENSITIES (the likely outcome) and can use that information to efficiently resolve a query.
The AI agents can also tap into real-time data using API integration to personalise the conversation.
Conversational AI Delivers on All Fronts
Effectiveness
Businesses who were getting 3% engagement rates with diallers are now achieving 45% and 89% engagement rates when using Aryza Engage’s AI and automation. This effectiveness goes further with a notable impact on collections, with an average of 10% increase in debt recovered.
Efficiency
Using conversational AI agents, Aryza Engage clients see automation levels pass 85%. Clients have also seen agents go from closing 50-70 conversations per day to 380-420. This means businesses can do more with fewer resources, and be available 24/7.
Delivering Results That Matter
Businesses using Conversational AI for debt collection and customer engagement typically see improvements across key performance areas including,
- 86% Accuracy in identifying vulnerability
- 9% After hours conversation completion
- 70%-89% Customer engagement via Aryza AI agents
- 90% Reduction in agent handling times
- 85% Reduction in call-waiting times
- 52% Uplift in payment arrangements
Perfect Blend of
AI Agents and Live Agents
AI as a Co-pilot
When AI is used as a copilot, live agents can excel. AI agents can take care of over 70% of all customer conversations and can do so at scale without losing the personal touch. Taking a blended approach with AI agents automation and live agents allows you to have fewer calls but more conversations
Where Does Generative AI Fit In?
In sensitive customer conversations, allowing generic generative AI agents like ChatGPT to have full control is dangerous as they can go rogue and fabricate wild responses. Instead, a custom language model should be used which is specifically built for an industry, e.g. credit and collections in Aryza’s case. This ensures security and compliance.
Turning Conversations
into Action
Aryza Engage’s Conversational AI supports transactional interactions directly within customer messaging conversations, including:
- Making payments
- Completing forms such as income and expenditure
- Sharing documents or supporting information
This removes friction from customer journeys and helps conversations reach meaningful outcomes faster.
New to Conversational AI?
Learn More about Conversational AI for Debt Collection
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