Case Study: Cura Holdings (Evolve)
Cura Holdings is a specialist purchaser of debt portfolios involving customers in managed solutions such as Debt Management Plans (DMPs) and Individual Voluntary Arrangements (IVAs).
By acquiring these portfolios from financial institutions, Cura helps sellers release capital while ensuring customers continue to be treated with care, sensitivity and appropriate oversight.
To support this model, Cura selected Aryza as its operational partner across insolvency and debt solutions.
Situation
Cura operates in a niche and highly regulated market. From the outset, the company planned to outsource the ongoing servicing of its acquired portfolios. Finding a partner with the right sector expertise, service standards and cultural fit proved challenging.
Task
Cura needed to establish a reliable procedure model that could support the business as it grew. The objective was to maintain the highest standard of customer outcomes and a strong commercial position while giving the internal team greater capacity to focus on growth and investment.
Action
Aryza provides portfolio management for Cura’s acquired assets. This includes managing third party solution providers to ensure customers remain on track, handling inbound customer contact, settlements, treasury, handling all data intake and outputs and applying appropriate governance and regulatory oversight to enable full compliance.
The relationship began with a straightforward onboarding process. Since then, regular feedback sessions and day-to-day discussions have enabled both teams to refine processes and adapt the service as Cura’s requirements have developed.
Result
The partnership has strengthened Cura’s operational performance and supported:
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- Month-on-month revenue growth
- Data and Insights to allow for confident modelling across all solution types
- Board level reporting on customer duty and governance
- Excellence in customer journey management ensuring no customer is left behind
- Stronger Debt Management and Insolvency Practitioner engagement
- Increased visibility within the debt-sale market
- Consistent customer and regulatory outcomes
- More capacity for Cura’s team to focus on strategic priorities
Feedback
Chris, Cura Holdings
Aryza from inception have been an instrumental partner to Cura. From our initial meeting, Jason and his team have delivered. With so many shared values it is easy to see why both businesses have developed such a deep and meaningful working relationship. This partnership enables an unrivalled business focus that can manage challenging business decisions, through to having a laugh at each other’s expense. The Cura team have been made to feel part of the Aryza family from day one. Long may it continue.