Helping creditors manage their insolvency returns and protect their customers, via a managed service

Aryza provides insolvency management services to many of our clients, including some of the country’s largest banks and financial service providers. These services include managing all or part of our client’s portfolio of personal insolvencies (which may include those exposures being dealt with under Bankruptcy Act 1966 (Cth) Pt IV, IX, or X).

These services are provided pursuant to services agreements with our clients. Clients would grant Aryza authority in a services agreement, and/or in a Power of Attorney or other document providing for an agency relationship (the engagement documents).

Aryza shares letters of authority with insolvency practitioners, signed by an authorised representative of the credit provider. These letters of authority provide insolvency practitioners with relevant information about the authority that is granted in the engagement documents.

We would be responsible for exercising the creditor’s rights in relation to their debts, including:

• • Submitting proofs of debt;
  • Voting on proposals and variations;
  • Attending meetings of creditors;
  • Receiving dividends; and
  • Dealing with other operational correspondence.

The scope of each engagement varies; for instance some relate only to certain insolvency types, and some relate only to certain portfolios. The terms of the letters of authority provide an accurate record of the scope of Aryza’s role for each creditor.

For bankruptcies under Pt IV of the Bankruptcy Act, we service for:

• AGL Energy
• Bankwest
• Cash Converters (including Green Light Auto Group)
• Citigroup
• Commonwealth Bank of Australia
• Complete Credit Solutions (CCS)
• Credit Corp (including all associated entities)
• Fair Go Finance (including Capfin)
• HSBC
• Humm Group (including Once Credit, Lombard, Skye Card/Humm90, and all other Humm products)
• Latitude Financial Services (including Australian and NZ products)
• Ledger Acquisitions Australia (Stoneink)
• MoneyMe (including SocietyOne)
• Now Finance (including Pepper Personal Loans)
• Origin Energy
• Panthera Finance
• Plenti
• Pioneer Credit
• Zip

For Debt Agreements and Personal Insolvency agreements (under Bankruptcy Act 1966 (Cth) Pt IX and X), we service for each of these credit providers, and for many other credit providers not listed here.

Please contact Aryza at [email protected] to obtain copies of our current letters of authorities, as the terms of these engagements vary from one to the next.

Yes, you should direct all matters to Aryza as described in the letters of authority.

You will receive a response directly from Aryza, or for certain correspondence we will forward your request to the credit provider and they shall respond directly.

Aryza will send notification to all Registered Trustees and Registered Debt Agreement Administrators using the contact information made available on AFSA’s website. We will also inform AFSA of any new engagements or changes in existing engagements.

Please email us at [email protected] or call us during business hours on 1300 723 480.

Across our engagements in the insolvency system, we aim to share information with stakeholders to help them to better engage with us and our clients.

Wherever possible, we are pleased to share information with Registered Trustees and Registered Debt Agreement Administrators around market trends and insights, and operational items. We are also interested in understanding how we can improve our services to stakeholders within the insolvency system.

To begin a conversation with the Aryza team on these topics, you are welcome to reach out to [email protected] or one of our team.