Winning in 2026:
AI Digital Debt Collection Strategies That Work

Last year, AI stopped being a buzzword and started making a real difference, especially in collections and customer engagement. Companies moved from testing ideas to seeing results, and the pace of change isn’t slowing down.

Join us for a 45-minute session where we will take a practical look at what worked well in 2025 with a focus on AI and Automation, the emerging trends for coming year, what you need to be aware of, and how best to tap into the most impactful digital engagement innovations and strategies for your business and collections teams.

What we will cover

If you’re looking to understand where automation really fits in collections and how to get it right then this webinar is for you.

• Digital Channel Shift – SMS, RCS, WhatsApp, Webchat, In-app In 2025, success came from engaging customers on the channels they already use and trust, rather than forcing them into channels that don’t fit their habits.
• Scalable Digital Engagement Is Impossible Without Compliance Controls Flexible AI adoption that allows regulatory rules to be built directly into messaging, timing, and decision logic allowed safe scalability without the friction.
• The Importance of Blended Engagement: AI and Live Agents The strongest outcomes came from hybrid models, where AI handles scale, triage, and routine resolution, while live agents intervene for vulnerability, negotiation, or complexity.
• Timing and Context Matter More Than Frequency AI-driven engagement and smart, drillable reporting proved that the ‘when and why a consumer’ is contacted has more impact than how often.
• How You Say It Matters as Much as What You Say Natural language AI revealed that empathetic, non-threatening language significantly improves engagement and repayment, especially in early and mid-stage delinquency.
• Rigid Strategies Don’t Deliver, Flexibility Does Rather than fixed scripts and static workflows, AI models dynamically recommended next-best actions, timing, and conversational direction, as well as escalations, based on live conversational behaviour.

Whether you’re exploring AI and automation for the first time or refining existing processes, you’ll leave with the insights and strategies needed to make 2025 your most successful year yet. Hope to see you there.