AI and Automation
Driving Efficiency in Credit & Collections
Aryza Engage uses conversational AI agents and automation to streamline how businesses engage with customers in debt collection.
By automating routine interactions and supporting agents with real-time insights, businesses can lower costs, improve compliance, and achieve better outcomes for every customer conversation.
Add Value At Every Stage with Conversational AI
Digital channels are more effective for engaging with customers than letters and phone calls. Adding AI and automation into the mix takes customer engagement to another level.
Aryza Engage’s AI makes managing conversations more efficient and effective. Delivering hyper-personalised engagement around specific customer needs at scale that result in better customer experiences and better business outcomes.
Enhance Efficiency and
Agent Productivity
Understanding who your customer is when they start engaging, knowing what they want to do, routing the conversation down a hyper-personalised path and predicting the most likely outcomes is exactly what Aryza Engage does.
Reduce conversation transfers to Agents by over 60%
AI Custom Language Model Just for Credit and Collections
Aryza Engage’s AI customised collections language model (CCLM) is specifically trained for the credit and collections industry.
Our AI responses are not the same as generative AI responses. No need to worry about rogue answers. All responses can be approved by the business to ensure compliance is met at every turn.
Engagement via AI Agent over 75%
Improve Agent Performance with AI Co-Pilots
Improve agent performance and reduce workload with AI Co-Pilots. AI generates and ranks top response options, giving agents the best responses based on previous conversation outcomes.
No need for agents to write responses every time. Aryza Engage removes all the heavy lifting from the agent’s role and ensures prompt, compliant responses.
42% increase in agent productivity
Automate 85%+ of your customer conversations
Starting with lower levels of automation, Aryza clients have moved along their automation journey and are now operating a well-oiled machine, blending inbound and outbound AI agents with live agent engagement.
Maximising agent productivity, reducing costs and delivering a better customer experience, better than they ever did before.
Optimise Self-Service with AI and Automation
Not all customers who start to self-serve will complete it. Aryza Engage understands and manages customers that step away from their self-service journey.
Our conversational AI is the safety net that reengages, resolves the query or drops customers back into their self-service journey to continue to completion. Blending conversational AI drives completion rates and customer satisfaction.
Reduction in Agent Handling Times of 90%
Intelligent. Flexible. Fast.
No-Code AI and Auto Agent Builder
You don’t need to be a programmer to use the simple and logical no-code drag-and-drop bot design tool. Visually build a bot with all the features at your fingertips. And tap into the library of best-practise bots to kick-off your bot building endeavours
Learn more about using AI and Automation
in Credit and Collections
