WhatsApp Business API
76% of WhatsApp users want to communicate with businesses via messaging
Simple, Secure, Seamless
NO NOISE MESSAGES’ = HIGHER OPEN RATES
Approved first message templates means customers know that messages are legitimate – brilliant for increasing enagement, building trust and brand loyalty
SEND MEDIA RICH CONTENT
Save time and resources by sending photos, links, images and documents and waste no more time following up or waiting for documents
OVER 2 BILLION USERS WORLDWIDE
Active in over 180 countries, this channel is a must have in any customer engagement strategy and is a perfect complement to other channels like SMS
Outperforming, Outconnecting, Outshining
When it comes to connecting with customers, WhatsApp takes the lead by outperforming SMS by over 50%. Even though SMS surpasses phone and email performance by an impressive 209%, WhatsApp is jumping ahead.
With the highest read rates of any channel, WhatsApp is an effective engagement channel.
Also, it is more accessible as it is a free messaging channel, which is helpful for vulnerable customers.
A High-Performing Inbound-Outbound Channel that Delivers
And getting started couldn’t be easier. Simply send links to start conversations, add website widgets and QR codes to letters, webpage pages and more to drive inbound engagement through WhatsApp.
Get higher open rates on outbound campaigns. Customers know that messages are legitimate with the official WhatsApp Business approval. This confidence is effective for increasing enagement, building trust and brand loyalty.
Add AI agents to ensure quick and accurate resolutions. Customers can look for account details, find FAQ answers, make a payment or load documents. AI is on hand for whatever customers need to resolve their queries. This preferred channel keeps customers smiling and agents more productive.
Practical Resources to Help You Master
Digital Customer Engagement
Ready to experience WhatsApp Business API in action?
Unlock the power of 2 billion users and forge customer connections that deliver!
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