Conversational AI in Action
What Really Works in Debt Collection

AI is part of our daily lives now. It’s in our phones, our work, and our conversations, and it’s also changing how we engage with customers in credit and collections. While AI offers huge potential, it’s important to use it carefully and responsibly in a regulated industry.
The good news is that we know from experience what works in collections—and what doesn’t.

When AI is managed properly, it can make a significant difference to efficiency, agent productivity, collections performance, and most importantly, the customer experience.

In this 45-minute webinar, we’ll break down AI for customer engagement and explain Conversational AI in clear, everyday language. We’ll cover why it’s growing fast, how it works in a regulated setting, and what it can do for collections teams now and in the future.

What we will cover

What we will cover

• Understanding the AI buzzwords, “Agentic AI”, voice bots, language models, and what they mean for collections
• Keeping the company brand voice and customer tone
  Learn how organisations protect their own way of communicating through identity controls, guardrails, and safe, consistent outputs
• Innovation vs Compliance and finding the right balance
  See what safe, real-world AI deployment looks like in regulated industries, from Treating Customers fairly to vulnerability handling, and take the uncertainty out of adopting AI at your own pace
• Using Custom AI Models built for Credit and Collections
  Discover why custom language models matter and how custom-built collections models deliver greater accuracy, consistency, and compliance
• A Closer Look at Conversational AI in action
  A walkthrough of how AI works in credit and collections
  • From using intents and entities to identify what customers want to do
  • Efficiently guiding customers through their personalised customer journey, whether that is fully automated or a blended AI/live agent conversation
  • The live agent experience with AI
  • Identifying and Verifying Customers Using 90% Fewer Agent Resources
  • Practical Applications in Debt Collection

If you’re looking to understand where automation really fits in collections and how to get it right then this webinar is for you.