November 23, 2020

Aryza and BNP Paribas announced as finalists at the Credit and Customer Service Awards

Aryza has been announced as a finalist alongside BNP Paribas at this year’s Credit and Customer Service Awards in the Transformation Programme of the Year category.

An annual event designed to recognise the outstanding achievements of firms, teams and individuals, working in the credit and collections functions across financial services, the public sector, energy, water and telecoms the awards will take place on November 24th. Concluding the Collections and Vulnerability Summit, the Vulnerability Awareness Gala will be the final event of this year’s Credit Festival, a month-long event sponsored by Experian. 

As a reflection of the times, the summit will be a fully digital, broadcast event with the awards also following a digital format. Delegates will explore topics such as digital transformation, data and analytics, as well as how collaboration with the debt advice sector, regulators and government can help bring better outcomes for the consumer. 

Commenting on the awards, Colin Brown, CEO of the Aryza Group said: 

“We’re thrilled to have been shortlisted alongside BNP Paribas for the 2020 Transformation Programme of the Year Award. The shortlist includes a number of great businesses who – like us, worked tirelessly to support consumers through such a challenging year. 

“BNP Paribas deployed Aryza’s Debtsense digital platform and Experian’s Open Banking technology in the Spring to provide round-the-clock online account reviews to customers who had been affected by the Covid-19 pandemic.

“The implementation took less than six weeks to complete and BNP Paribas can now generate a clear and detailed picture of affordability, financial circumstances and commitments in rapid time. These additional insights mean they can accurately assess people whose finances have been negatively affected by the pandemic and who may now be classed as financially vulnerable. 

“They can then offer payment breaks or an affordable payment plan based on their specific circumstances –  this really has revolutionised how they engage with their customers.”

Despite taking place digitally, the 2020 celebration is set to be the biggest yet, with a record number of entries across all categories, and brings together the widest possible group of credit and collections professionals, working across multiple sectors, to showcase those independently judged as best-in-class.

To find out more about this year’s Collections and Vulnerability Summit, or to view the full awards shortlist, click here